Effective Date: May 1, 2025

Introduction

At Vertex Organic Supply ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vertexorganic.com, or otherwise interact with us.

Please read this policy carefully to understand our views and practices regarding your personal information.

Information We Collect

We may collect the following types of personal information from users:

• Full name
• Phone number
• Email address
• Mailing address
• Details related to service or product inquiries
• Payment or billing information (if applicable)
• Any other information voluntarily provided via forms or direct contact

We collect this information when you:

• Submit a contact or order request form
• Communicate with us by phone, email, or in person
• Subscribe to receive updates
• Engage in business transactions with us

How We Use Your Information

We use your information to:

• Provide requested services or deliver purchased products
• Respond to inquiries and customer support requests
• Send important updates and notifications related to your request or order
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

SMS Communication Policy

By providing your phone number to Vertex Organic Supply through any contact form, order request, phone consultation, or in-person interaction, you consent to receive SMS messages related to your inquiry, request, or transaction. These may include updates, confirmations, instructions, or customer support messages.

We do not send promotional or marketing SMS messages without explicit consent.

You may opt out of receiving SMS messages at any time by replying with the word STOP. Upon doing so, you will receive a confirmation message that you have been unsubscribed and will no longer receive SMS communications from us.

If you require assistance or have questions regarding our messages, you may reply with the word HELP, or contact us at support@vertexorganic.com.

All SMS opt-in activity is logged and timestamped for compliance purposes.

Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Withdraw your consent to communications at any time

To exercise these rights, please contact us at support@vertexorganic.com.

Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Vertex Organic Supply
Email: support@vertexorganic.com
Website: https://vertexorganic.com